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If your question isn't answered here, please contact us using the form below.

Why wasn't my coupon or promotion applied to my order?

For information about coupons, please visit our Discounts and Promotions FAQ.

My credit card was charged for more than my order total.

When you place a photo order, it is necessary for Apple to request an authorization for the approximate amount of your purchase from your credit card company.
Each time you click the Buy Now button, your card is authorized. For instance, if you attempt to place an order three times, three authorizations will appear on your card.
These authorization approvals, or holds, will drop off of your card typically within three business days. Unfortunately, Apple is not able to remove these authorizations from your credit card. Please contact your credit card company for more information about when the hold will be removed.

I was charged more than once for a single order.

You may see multiple authorization attempts on your credit card if you click the Buy Now button more than once, or due to unsuccessful order attempts. For instance, if you attempt to place an order three times, three temporary authorizations will appear on your card.
These authorization approvals, or holds, will drop off of your card typically within three business days. Unfortunately, Apple is not able to remove these authorizations from your credit card. Please contact your credit card company for more information about when the hold will be removed.

How do I get an invoice of my purchases?

Once your order ships, you will receive a shipment confirmation email that includes details about your order. If you need a detailed invoice, please email us using the form below.

How will the charge show up on my credit card?

The charge for your photo purchase will appear on your credit card statement as APPLE COMPUTER INTL, INTERNET.

When will my credit card be charged?

We don't think you should pay for your order until it is actually on its way to you, therefore, we will not charge your credit card until your products are actually shipped.

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